Customer Experience Specialist - English

Based in Amsterdam, Rosefield is a leading company that designs, produces, and distributes woman’s watches and jewelry. Our mission is to
enrich every woman's accessory wardrobe with a selection of timeless, elegant, and fashionable pieces. We believe that accessories have the power to elevate any outfit and make a lasting impression.

With a focus on quality, personalization, and affordability, Rosefield offers a curated collection that complements diverse tastes and preferences. Our products are meticulously crafted using high quality materials, ensuring enduring elegance.

We believe that every detail matters, and that's why we offer a range of personalization options. A personal message on your chosen piece, adds a touch of sentimentality and meaning that will be cherished forever.

As a leader in the Dutch market, Rosefield's reach extends globally, with distribution in over 40 countries. Our success is driven by a small but passionate international team based in Amsterdam, dedicated to creating and distributing accessories that inspire and empower women everywhere.

A job at Rosefield means joining an international and hardworking team, excited about growing Rosefield to become one of the leading global fashion brands in watches and jewelry.
Are you an energetic, motivated and reliable person that can help us achieve that goal and do you want to grow together with the company? Then you are the one we are looking for!

What’s in it for you?

• Opportunity to work in a young and growing company

• A relaxed, informal and social atmosphere with fantastic colleagues

• Competitive salary (based on level of seniority)

• Flexible and completely remote working hours on a freelance agreement
  

In this position you will….

help us create and maintain a positive and ongoing B2C customer experience for the upcoming holiday season. You enjoy any kind of interaction with our customers from all over the world, with an enthusiastic, spontaneous, proactive, and precise attitude.

Responsibilities

• Answer customer requests by email, chat, phone, and social media ensuring a smooth and timely process flow

• Make sure all interactions are handled within the established SLAs

• Assist with returns and warranties

• Assist additional departments with improving retention and sales conversion

• Working on Customer Service special projects

Who we'd like to meet

• Someone with excellent professional language skills in English (being able to speak Dutch or German is a huge plus!)

• Previous experience related to customer experience

• A service-minded attitude and a great problem-solving approach

• Effective time management skills and ability to meet deadlines
  
  If you believe you are a suitable candidate for this temporary position and want to leverage your skills in the most fun watch company in the fashion industry, please apply.